Genie-Video Branch
Personal Human Engagement. Anywhere. Any Place. Any Device.
Genie-Video Branch is a digital banking solution that can be deployed on-premise or on personal mobile devices to engage customers through a live f ace-to-face video chat. With Genie-Video Branch, the bank can provide the customer with personalized service anytime and anywhere.
Intercepting Distances > Revolutionising Personal Experience
Great stories have a personality. Consider telling a great story that provides personality. Writing a story with personality for potential clients will assist with making a relationship connection. This shows up in small quirks like word choices or phrases. Write from your point of view, not from someone else's experience.
Great stories are for everyone even when only written for just one person. If you try to write with a wide, general audience in mind, your story will sound fake and lack emotion. No one will be interested. Write for one person. If it’s genuine for the one, it’s genuine for the rest.
1. Build Meaningful Customer Relationships
The human element remains key to building relationships. Video-banking provides warm and attentive service through unhurried conversations.
2. Leverage the Bank’s Experts
Centralize and leverage the best people in the team to serve a wide range of customers all over the country.
3. Reduce In-Branch Queues
Overcrowding in branches can be avoided because the customer can opt to transact with a bank via video.
4. Lower Operational Costs
Best aspects of a bank branch at a lower cost model.
Why Genie-Video Branch?
Genie-Video Branch humanizes the branchless banking experience. It allows financial institutions to serve their customers in a personalized manner, without losing the human element that remains key to building lasting relationships.